Effective Date: [Date]
1. Introduction
Ponos Business Services Ltd. ("we", "our", "us"), operator of the PiacPoint marketplace (piacpoint.com), is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR) and applicable Hungarian law.
2. Data Controller
Ponos Business Services Ltd.
2314 Halásztelek, Korbuly Street 4, Hungary
VAT: HU24122427
Email: info@piacpoint.com
3. What Data We Collect
We may collect and process the following types of personal data:
- Account information: name, email address, phone number, country, password (hashed).
- Listing data: descriptions, images, prices, location.
- Communication data: messages sent via contact forms, inquiries, and support requests.
- Usage data: IP address, browser type, pages visited, referring URL, and cookie consent preferences.
- Transaction data: payment method details, subscription plan, billing address (processed by our payment processors – see Section 8).
4. How We Use Your Data
We use your personal data to:
- Provide and operate the PiacPoint platform.
- Enable listing creation, messaging, and transaction facilitation.
- Process payments for premium services (boosts, subscriptions) via Stripe and PayPal.
- Send important account notices (e.g., registration OTP, password reset, purchase confirmations).
- Improve our services through analytics (if you consent).
- Comply with legal obligations (e.g., DSA transparency, tax reporting).
Legal bases: performance of a contract (account, listings), legitimate interest (platform operation), consent (marketing cookies, newsletters), and legal obligation.
5. Cookies and Tracking Technologies
We use essential cookies for platform functionality (login, country/language preferences). With your consent, we may use analytics and marketing cookies to understand usage and deliver relevant ads. You can manage your cookie preferences via the cookie banner or your browser settings.
6. Data Retention
We retain your personal data as long as your account is active. If you delete your account or request erasure, we remove your data within 30 days, except where we are required to retain it by law (e.g., financial records).
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Erase your data ("right to be forgotten").
- Restrict processing.
- Data portability (receive your data in a structured format).
- Object to processing (including profiling).
- Withdraw consent at any time.
To exercise any of these rights, contact us at info@piacpoint.com. We will respond within 30 days. You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).
8. Third-Party Services
We share data only to the extent necessary with trusted third parties:
- Payment processors: Stripe and PayPal (privacy policies: stripe.com/privacy, paypal.com/privacy).
- Advertising platforms: Meta Ads, Google Ads, TikTok, LinkedIn (only if you subscribe to premium tiers that include such promotions; see Subscription Terms).
- Email delivery: WP Mail / server-based email, no external marketing email service unless you consent.
These providers are contractually bound to process data in accordance with GDPR.
9. International Transfers
Your data is stored and processed within the European Economic Area (EEA). We do not transfer personal data outside the EEA unless adequate safeguards (e.g., Standard Contractual Clauses) are in place.
10. Children’s Privacy
PiacPoint is not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or a notice on the platform.
12. Contact Us
Ponos Business Services Ltd.
2314 Halásztelek, Korbuly Street 4, Hungary
Email: info@piacpoint.com
DSA Single Point of Contact: info@piacpoint.com (also configurable in the admin settings).